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How do you keep your customers coming back-and get them to bring others?

If you need the best practices and ideas for making your
customers loyal and profitable--but don't have time to find
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- Turn angry customers into loyal advocates

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- Invest in the right CRM technology for your business

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• Sales Rank: #604081 in Books
• Published on: 2011-04-12
• Original language: English
• Number of items: 1
• Dimensions: 8.25" h x 5.50" w x .50" l, .48 pounds
• Binding: Paperback
• 240 pages

About the Author
If you need the best practices and ideas for the business challenges you face--but don't have time to find them--Harvard Business Review paperbacks are for you. Each book is a collection of HBR's inspiring and useful perspectives on a specific topic, all in one place.

Most helpful customer reviews

0 of 0 people found the following review helpful.
Five Stars
By Bernard Goo
Excellent book~

1 of 2 people found the following review helpful.
A good compilation of articles related to customer loyalty
By Pedro Lopez
If you are familiar with the authors and articles of this publishing company, the book results only in a good compilation of articles. If this is your prime view or aporach to the topic, it is a MUST tool that you ought to have.
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Very good recomendations trough this collection about loyalty promotion, customer recomendation, company profitability and customer's lifetime value.

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I like it very much
By Cesar Cam
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[H895.Ebook] Download PDF Look to the East: A Ritual of the First Three Degrees of Freemasonry, by Ralph P. Lester

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The complete work of the Entered Apprentice, Fellow-craft and Master-mason's Degrees, with their ceremonies, lectures, etc. It has doubtless been a matter of comment and surprise among the Members of the Fraternity that all the books which are avowedly intended to serve as guides to the Work of a Lodge invariably contain more or less than their professed object demands. They are usually deficient in the very points that may be most needed, rendering the use of a separate Monitor unavoidable; while, on the other hand, they include a great deal of information on matters with which every Mason is necessarily perfectly familiar, and which it is neither needful nor desirable to be communicated to the uninitiated. It has been the aim of the Compiler of this little volume to avoid both these defects: first, by omitting all Passwords, Grips, and other esoteric subjects; and second, by giving the Work of the first three degrees monitorially as well as ritually complete, in plain language for ready reference, and entirely free from the tedious perplexities of cypher or other arbitrary and unintelligible contractions.

• Sales Rank: #2567314 in Books
• Published on: 2015-04-24
• Original language: English
• Number of items: 1
• Dimensions: 9.00" h x .53" w x 6.00" l, .71 pounds
• Binding: Paperback
• 234 pages

Most helpful customer reviews

5 of 5 people found the following review helpful.
Accurate Book
By David G Lund
The book does a good job of explaining the degrees and making the story of Freemasonry more understandable that a lot of other books of the same venue.

7 of 8 people found the following review helpful.
Look to the East by Ralph P. Lester
By cheryl kennedy
My husband ordered it and says that it is identical to the one he has in written form in a small book he has had for many years.

3 of 4 people found the following review helpful.
It's pretty factual, does not reveal any secrets and is ...
By Douglas A. Nielsen
It's pretty factual, does not reveal any secrets and is one set of operations/procedures. Each grand jurisdiction is different in the actual wording, the procedures in general are the same. No one is going to sneak into a lodge with the information that is revealed. At the same time, anyone reading this material will see that there is nothing to fear from a Masonic Lodge or its members. The greatest purpose of Masonry is to make better men of already good men by holding them to high standards of life and conduct.

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Of all things Catholic, there is nothing that is so familiar as the Mass. With its unchanging prayers, the Mass fits Catholics like their favorite clothes. Yet most Catholics sitting in the pews on Sundays fail to see the powerful supernatural drama that enfolds them. Pope John Paul II described the Mass as "Heaven on Earth," explaining that what "we celebrate on Earth is a mysterious participation in the heavenly liturgy."
The Lamb's Supper reveals a long-lost secret of the Church: The early Christians' key to understanding the mysteries of the Mass was the New Testament Book of Revelation. With its bizarre imagery, its mystic visions of heaven, and its end-of-time prophecies, Revelation mirrors the sacrifice and celebration of the Eucharist.

Beautifully written, in clear direct language, bestselling Catholic author Scott Hahn's new book will help readers see the Mass with new eyes, pray the liturgy with a renewed heart, and enter into the Mass more fully, enthusiastically, intelligently, and powerfully than ever before.


With this new companion book, readers-both individuals and groups-now have everything they need to further deepen their engagement with, understanding of, and enthusiasm for Catholicism's central and defining Sacrament, the Eucharist. With his Study Guide for The Lamb's Supper, Scott Hahn adds summary and key points, scriptural references, excerpts from Church teachings, songs of praise, and questions for reflection and discussion for each section of the original to supplement, complement, and illuminate his be

• Sales Rank: #1384238 in Books
• Published on: 2010
• Binding: Hardcover

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[I655.Ebook] Download PDF Psychology in the Fast Lane - Print, by ByPass Publishing (Szeli)

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Psychology in the Fast Lane (Arizona State Edition)

• Sales Rank: #3960256 in Books
• Published on: 2013-01-24
• Binding: Paperback

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It's a "custom made" book
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Solarversia is the story of an epic year-long game played by 100 million people inside a virtual world modelled on the real world Solar System. Given three lives, three vehicles, and told to master The Science of Solarversia to stand a chance of winning, players compete for the �10m grand prize, and the chance to help design the next game, starting in 2024.

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• Sales Rank: #2482821 in Books
• Published on: 2015-08-18
• Original language: English
• Number of items: 1
• Dimensions: 9.00" h x 1.08" w x 6.00" l, 1.39 pounds
• Binding: Paperback
• 432 pages

About the Author
In 2010, after ten years of searching for meaning in his life, Toby Downton had a vision for a game that everyone could play in a virtual world. Captivated by what he saw, he proceeded to devote a large amount of his spare time to investigating how to make the vision a reality. At the end of 2011 he left his job at the London Stock Exchange in order to commit to learning about technology and the world of tech startups. Soon after he co-founded Matter, a small digital innovation consultancy with two friends, and worked both as a business analyst, and in business development for the company up until March of 2014, when the Facebook purchase of Oculus Rift inspired him to write the book that showed the game and company he had envisioned.

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4 of 4 people found the following review helpful.
Worth a look at for LitRPG fans
By J.
For fans of LitRPG, this well-written book brings something different. This book is set in the near future (2020 to be exact)--much closer to the present than most LitRPGs. The technology described seems more plausible and likely. The virtual reality in the book seems more "computer-like" than an alternate world, even in full immersion. Also, instead of skills, levelling, classes, and the other trappings of traditional MMOs, this book describes an elimination-style game where players complete puzzles and mini-games to advance in rankings. I really liked how the concept of a 10,000 x 10,000 person grid was described and implemented. I also thought the use of puzzles and mario-kart style games (instead of fighting monsters or crafting) was interesting.

However, I didn't like the tone of the book. It was difficult to tell if it wanted to be a kids book, a teen book, or an adult one. The concepts in the story would make a good adult book. Yet several of the games and conversations were a bit childish (well, the book starts when the MC was 14), like a kids book. Also, there is a bit of repetition and overt clarification (instead of leaving it up to the reader) like you find in many kids books. The main character is a strong, skilled, and well-developed teen as one would expect in a teen book. However, the recreational drug use by the MC and so many other characters seemed unnecessary. I was also annoyed when the MC downed hard liquor before a game challenge of full body coordination without consequence.
These things dropped it from a solid 4 to just a 3 for me.

1 of 1 people found the following review helpful.
Solarversia Soars
By Jamie
Woot! What a ride! What if they built a game, and everybody played? Or at least about 100,000,000 people or so. The Game takes an entire year to play, and keeps getting more challenging and evolves as it goes along. The book does a great job of bringing the reader into hat VR world, as well as the outer world at large.
We have a truly bent and twisted baddie, who wants to create the ultimate world conquering AI, all for altruistic reasons of course. And he has amassed a huge terrorist network, and is bent on destroying the company (Solarwerks) and the hero (Nova) of the book. Yes, it's been done before, but not like this. Which is why this such a compelling read. The author makes many of the characters multi layered and well textured, plus provides a great amount of angsty stuff. All this is done in a quick paced format that leaves you turning the pages quite rapidly.
Toby Downton followed me on Twitter, and suggested I read his book. Hmmm... for some as yet unexplained reason, I seem to attract a lot of newbie SciFi authors, all of whom seem to think my life would be incomplete without devouring their baby. This time, he was right!

0 of 0 people found the following review helpful.
A year long game is even cooler than it sounds!
By digi
A year long game. That sounds perfect for obsessive gamers. I read Ready Player One by Ernest Cline, and of course loved it. When I began this book, I was warned that it would be different. I began reading, and it wasn't long before I was hooked. While there was a bit of predictability, it was in a manner that I appreciate. It also had some twists and turns that I didn't see coming.

The unexpected portion of the story had a darker tone, but was fascinating. In the way that seeing an accident on the highway makes you drive by slowly while rubbernecking. That strong curiosity that you can't help having. It fit into the overall story, and made it far more urgent. While I read this, my heart rate increased from the suspense more than once.

While the characters weren't overly developed, they were familiar enough that they didn't need further description. We all know people just like them in our everyday lives, and the pace of the novel didn't suffer from going into too much unnecessary detail. This was a fun book to read. I'm a software engineer and gamer, so it was an obvious choice for me. But the novel was written in a manner that made it exciting and didn't require a lot of technical knowledge beforehand to understand what was going on. If you've heard of virtual reality, you're golden.

I recommend this novel knowing you're very likely to enjoy it as much as I did. Thanks for reading.

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